Reach Our Support Team — 24/6 Availability
Our team is ready to help you six days a week — fast, friendly, and always available. Reach
out via email or social media and we’ll respond as quickly as possible.
- Address
MAILING ADDRESS: 71-75 Shelton Street London, United Kingdom WC2H 9JQ.
OFFICE ADDRESS: St Mary Abbots Court 51 Warwick Gardens London, United Kingdom W14 8QH
- Contact Info
Business Hours
Available: 09:00 AM – 21:00 PM (GMT+1)
Monday to Saturday
Our Email: customer.service@winbance.com
Phone: +44 12 7043 8045
How Many Challenge Accounts Can I Have?
You can have up to 12 active Challenge Accounts at the same time under a single user profile at Winbance.
All of your accounts:
- Are linked to the same username and login credentials
- Can be accessed simultaneously from your dashboard
- Do not require any monthly subscription fees
This gives you the flexibility to manage multiple strategies or account sizes at once — all without the hassle of logging in and out of different profiles.
📌 Note:
Each account must still follow the individual rules and guidelines for risk management, consistency, and qualification.
Can a Challenge Account Be Reset?
Yes — at Winbance, you can reset your Challenge Account at any time, with no limit on the number of resets.
The reset process allows you to keep the same account, while restoring your balance, rules, and trading conditions as if it were brand new.
💲 How Much Does a Reset Cost?
The reset fee is 25% less than the original price of your account.
Example:
- If your original Challenge Account cost $99 (e.g., a $15,000 account),
- Your reset fee would be $75 — a 25% discount compared to buying a new account.
✅ What Are the Benefits of Resetting?
- You keep the same account login and platform setup
- The balance and rules are fully reset
- Your account remains linked to your original trading history and user profile
📌 Note:
This is a convenient option if you’ve violated a rule but want to start fresh without purchasing a completely new account.
What Are the Loss Limit Rules in a Challenge Account?
Winbance Challenge Accounts are designed to evaluate your trading discipline and risk control.
To maintain fairness and protect account integrity, each challenge includes strict loss limit rules that must be followed at all times.
There are three key rules you must respect:
1. 🔻 Daily Loss Limit
This is the maximum amount you’re allowed to lose in a single trading day, including both closed and open positions.
- If you reach this limit, your account will be temporarily suspended for the day.
- You can resume trading the next day as long as the limit was not exceeded.
- Exceeding the limit even by a small amount will cause the account to fail immediately.
📌 Example:
In a $50,000 account, the daily loss limit is $1,100. If your closed loss is $800 and an open trade drops by $400, you’re over the limit, and the account fails.
2. 📉 Drawdown (EOD) – Total Loss Limit
This is your account’s maximum allowable drawdown, calculated at the end of each trading day.
It includes all closed trades and floating trades at the end of day.
- If your account balance falls below the EOD Drawdown limit, your account is permanently closed.
- Unlike daily loss, this rule does not reset — it applies throughout the entire challenge period.
📌 Example:
On a $100,000 account with a $2,500 EOD drawdown, your account must stay above $97,500.
If it drops below this level (including open losses at market close), the account fails.
3. 📊 Consistency Rule
This rule ensures you’re demonstrating steady and realistic performance, rather than relying on one oversized trade.
You cannot make more than 50% of your profit target in a single trading day.
This applies to Challenge Accounts and helps evaluate long-term trading behavior.
📌 Example:
On a $15,000 Challenge Account with a $1,200 profit target, your daily profit must not exceed $600.
Violating this rule once will lead to a warning and profit adjustment, and a second violation will result in account suspension.
Summary of Key Limits (Example Table):
Account Size | Profit Target | Daily Loss Limit | Drawdown (EOD) | Consistency Max (Daily Profit) |
$15,000 | $1,200 | $500 | $900 | $600 |
$50,000 | $2,400 | $1,100 | $1,900 | $1,200 |
$100,000 | $6,500 | $2,500 | $4,200 | $3,250 |
$150,000 | $9,000 | $3,000 | $5,500 | $4,500 |
📌 Tip:
You can track your loss limits in real time inside your Winbance dashboard. Stay aware of your limits at all times to avoid accidental violations.
What Happens If I Violate the Rules of the Challenge Account?
If you violate any of the main trading rules in your Challenge Account — such as the Daily Loss Limit, Drawdown (EOD), or Consistency Rule — your account will be automatically suspended.
This means you will no longer be able to place trades on the account.
📩What Happens After a Violation?
At the end of the same trading day, you will receive an email notification explaining the reason for the violation.
In many cases, this email will include an offer to reset or reactivate the account, which may sometimes come with a discount or even a free reset, depending on your account status or ongoing promotions.
⚠️ What If the System Doesn’t Detect the Violation Immediately?
In rare cases, if the violation is not detected automatically due to a technical issue, your account may still appear active.
However, if you later request qualification after reaching the profit target, our team will manually review your trading history during the 24-hour verification process.
If a rule violation is discovered at that point, your qualification will be denied, and your account will be flagged for rule violation.
📌 Important Reminder:
It’s your responsibility to monitor your trades and respect all account rules at all times — even if the platform allows you to continue trading. Violating the rules will always result in disqualification, whether detected in real time or during manual review.
What Do I Do After Reaching the Profit Target?
Once you’ve achieved your profit target in the Challenge Account, the next step is to submit a qualification request to proceed to the next phase of the program.
This process is simple and can be completed directly through your Winbance dashboard.
This process is simple and can be completed directly through your Winbance dashboard.
✅ Steps to Request Qualification:
Log in to your dashboard and click on the “Qualification Request” button.
Fill out all required information accurately, including your full name, email, and any requested account details.
Choose your funded account type:
Simulator Account:
No activation fee
You receive 40% of the withdrawal reward permanently
Live X Account:
This is a funded simulator account
You receive 80% of the withdrawal reward
Requires a one-time activation fee of $99
⚠️ There are no monthly subscription fees
Submit your request. Once submitted, you will immediately receive a confirmation email stating that your qualification is under review.
⏱️ Review Timeline:
The review process takes up to 24 hours.
If approved, you will receive an official Excellence Certificate and detailed instructions on how to activate your funded account.
📌 Note:
You can only request qualification after successfully reaching the profit target and without violating any challenge rules.
Is There a Time Limit to Complete the Challenge Account?
No — at Winbance, there is no time limit to complete the Challenge Account.
You can take as much time as you need to reach the profit target, as long as you respect the trading rules.
⏱️ However, Inactivity Has Limits:
While the challenge is not time-restricted, your account must remain active.
If you go more than 7 consecutive days without placing a trade, your Challenge Account will be automatically suspended due to inactivity.
This rule ensures fair participation and encourages consistent engagement throughout the evaluation process.
📌 Tip:
Even if you’re not ready to trade aggressively, placing at least one small, compliant trade within every 7-day window will keep your account in good standing.